SAFETY FOR ALL

Safety matters. We're here to make sure our riders and drivers have a great experience, and get the best support every step of the way.
fullscreenMedia-mobile-fullHeight2x.jpg

Rider?

Learn more
0

Driver?

Learn more
0

SAFETY TIPS FOR RIDERS

  • Live_location.svg

    TAXI & RIDE LIVE LOCATION

    Share your live location using the app. Your friends & family can see where you are, follow your journey and know when you arrive.
  • All_trip_info_in_the_app.svg

    ALL TRIP INFO IN THE APP

    You can see your driver’s name, picture, car, etc. in the app before your driver arrives.
    Always check the plate number before jumping in a taxi or Ride!
  • In-app_chat.svg

    YOUR DRIVER IS A MESSAGE AWAY

    Need to ask for help or confirm the pickup time? Use the in-app chat to contact your driver.
  • Wear_a_helmet.svg

    HELMETS ON, WORRIES GONE

    If you’re riding an eScooter or eBike, always remember to wear a helmet!
  • Group_size.svg

    GROUP SIZE MATTERS

    - eBikes & eScooters: one person per vehicle
    - taxis & Rides: groups welcome!
  • Parking_done_right.svg

    PARKING DONE RIGHT

    Check the map before heading out on 2-wheels to find parking at your destination.
    Follow parking rules & don’t block the streets or pavement!
  • Dont_drink_and_drive.svg

    DON’T DRINK AND DRIVE

    If you’ve had a drink, book a taxi or Ride.
  • Ride_smart_dress_the_part.svg

    RIDE SMART, DRESS THE PART

    Make sure to dress appropriately for the weather and temperature.
    And always remember to take it slow & stay safe!

SAFETY TIPS FOR DRIVERS

  • Always_on_our_radar.svg

    ALWAYS ON OUR RADAR

    We track all trips, so we know where you are in case of an emergency.
  • Your_job_your_rules.svg

    YOUR JOBS, YOUR RULES

    You can always reject a trip or end it early if you don’t feel safe!
  • Support_you_can_count_on.svg

    SUPPORT YOU CAN COUNT ON

    We’re here to help whenever you need. Just head to the driver menu and choose ‘Help’.
  • Your_number_stays_private.svg

    YOUR NUMBER STAYS PRIVATE

    We never give your phone number to anyone. When you call a passenger, they’ll see a fake number that doesn’t work outside the app.
  • Keep_passengers_in_the_loop.svg

    KEEP PASSENGERS IN THE LOOP

    Stuck in traffic? Closed street? Call or message your passenger in the app to let them know!
  • Rate_passengers.svg

    RATE PASSENGERS

    Rate your passengers at the end of every trip and flag any disruptive behaviour.
  • Block_unwanted_passenegrs.svg

    BLOCK UNWANTED PASSENGERS

    If you’ve had a bad experience, you can block passengers so they can’t book trips with you again.

LEFT SOMETHING IN A TAXI OR RIDE?

If you took a trip recently and lost an item, you can report it in a few steps.
We’ll get in contact with the driver and keep you updated. Tap below to report it now and we’ll take care of the rest.
Report a lost item
single_column_not_lost2x.png
FOR MORE QUESTIONS, HEAD TO THE HELP CENTRE.

EXPLORE DIFFERENT WAYS TO TRAVEL

Section_8_multicolumn_3_Taxi_PHV_UK.jpg

TAXI & RIDE

Sit back and relax in a taxi or Ride. FREENOW drivers are experienced and know the city inside out. So you can get to your destination ASAP.
The best option if the weather is bad, or you need to get to your destination ASAP.
Book a trip
Learn more
Section_8_multicolumn_3_2_wheels_ebike.png

2-WHEELS

Riding on 2-wheels is a fun and quick way to travel short distances. They’re electric and easy to park and ride.
We call 2-wheels eBikes, eMopeds and eScooters (click ‘Learn more’ to see what’s available in your city).
Book 2-wheels
Learn more
Section_6_multicolumn_3_UK_Car_Rental.png

CAR RENTAL

Rent a car in any city we’re in. Perfect for longer trips at home or abroad.
The best thing? Whether you rent it for the day, week or month, it’s yours the entire time.
Rent a car
Learn more