No, you have to be an active FREENOW driver to apply for the subsidy

• FREENOW will subsidise up to 24 months of access to your Knowledge school. This may be extended at FREENOW’s sole discretion. FREENOW shall pay the fees directly to the Knowledge school.

• For the first month and each subsequent month (provided you have satisfied the Eligibility Criteria in the prior month) FREENOW will arrange for you to be able to access the resources at your Knowledge school. 

• FREENOW will also reimburse you for the fees of each of  the following:

  • One DBS Disclosure application

  • One medical assessment

  • One Knowledge of London (all London) written examination

  • One Knowledge of London appearance

  • One TfL taxi driver licence application

  • One TfL Grant of Licence.

• To apply for the subsidy program you must meet all of the following criteria (the ‘Application Criteria’):

• You must be registered as a PHV driver on the FREENOW app

• You must have completed at least 100 trips in the 12 months prior to your application

• You must have an average driver rating of 4.6 at the time of application 

• Once your application has been approved, you’ll be eligible for the first month's subsidy.

• We reserve the right to amend the Application Criteria at any time.

• Following your acceptance onto the subsidy program, you must meet all of the ‘Eligibility Criteria’ each month in order to continue to get the subsidy the following month:

The Eligibility Criteria:

• You must be registered as a PHV Driver on the FREENOW app

• You must complete at least 70 trips a month

• Once you have been enrolled at the Knowledge school, you must access and actively engage with the training materials each month

• We reserve the right to amend the Eligibility Criteria at any time. We will provide you with 30 days prior written notification of any such change

If you fail to meet the Eligibility Criteria in a given month, your access to the Knowledge school resources will be removed the following month. You will not be eligible to apply for reimbursement for the tests or licensing fees for that month. Access will be reinstated once you have satisfied the Eligibility Criteria for a further month.

• Paying tuition fees: FREENOW will pay your chosen school directly each month for which you are eligible. We’ll confirm with them that you are still actively studying with them.

• Paying application, licensing & test fees: 

• In order to be reimbursed for the fees listed above you must:

  • Submit the fee invoice or receipt to FREENOW within 30 days of payment by emailing at ukops@free-now.com.

  • Have satisfied the Eligibility Criteria in the month before the payment was made.

• We’ll review the receipt within 7 working days and pay you in the next payment run

You’ll need to submit your payment proof to get reimbursed. Once the proof has been validated you’ll receive your payment in the next payment run with your regular weekly FREENOW payments, directly into your bank account.

No, you need to register under 1 category with FREENOW.

Yes. However, we’ll only cover the costs incurred AFTER you’re successfully enrolled in the subsidy program and for the months you maintain your eligibility criteria

You can apply to change your fleet type. Send an email to our Driver Support Team at ukops@free-now.com with the proof of your Knowledge certificate and they’ll guide you through the next steps of switching your fleet type in our system