Heathrow Pickup information Heathrow Pickup information
Drivers picking up at Heathrow airport must use the short stay car park at each terminal as passengers are directed there through the app.
We will take care of the cost of parking for up to 30 minutes (£4.50). Please make sure your passenger arrives within that time before entering the car park.
This will ensure a smoother pick-up process for both you and your passengers, while also saving you time trying to locate them.
To request the car park payment:
- Select the airport job in your job history.
- Tap on ‘Help’ and let us know that you need a reimbursement.
- You will receive an automatic reply from us.
- Attach a photo of your ticket in response.
Please see below for the walking directions provided in the passenger app.
Heathrow Terminal 2Heathrow Terminal 2
- Exit Arrivals.
- Take the exit opposite the Plaza Premium Lounge towards Car Park Level 1.
- Take the lift up to Level 2.
- Pick-up point is to the left when you come out of the lifts, in front of Row B.
The passenger will meet you in front of Row B on Level 2 of the car park.
Heathrow Terminal 3Heathrow Terminal 3
- Exit Arrivals.
- Take the lift opposite Caffè Nero to Level 1.
- Cross the walkway into Car Park 3, Level 1.
- Pick-up point is sign-posted and marked on the ground in the car park.
The passenger will meet you in the pick up area on Level 1 of the car park (far left when you enter Level 1).
Heathrow Terminal 4 Heathrow Terminal 4
- Exit Arrivals.
- Take the exit to the left hand side of WH Smith's.
- Pick-up point is straight ahead, wait in the entrance to Car Park Level 1.
The passenger will meet you on the east side of Level 1 in the car park.
Heathrow Terminal 5 Heathrow Terminal 5
- Exit Arrivals.
- Take the exit to the right hand side of Costa Coffee.
- Follow Short Stay Car Park signs through two sets of double doors.
- Take the lift up to the short stay car park (Level 2).
- Pick-up point is to the right when you come out of the lifts, in front Row F.
The passenger will meet you in front of Row F on Level 2 of the car park.