Airport Fixed Fare Update FAQsAirport Fixed Fare Update FAQs
What are airport Fixed Fares?What are airport Fixed Fares?
Why have you switched off Fixed Fares for airports?Why have you switched off Fixed Fares for airports?
Why is the Heathrow Fixed Fare still on?Why is the Heathrow Fixed Fare still on?
For Heathrow, we are competing with the Heathrow Express which gets passengers to the airport in 15 minutes, as well as PHV operators. It is important that we keep the Fixed Fare on for Heathrow so that we can keep attracting passengers to black cabs for these trips.
How is a Fixed Fare displayed on the offer screen?How is a Fixed Fare displayed on the offer screen?
If a passenger has booked a Fixed Fare trip, we will show you the fare on the offer screen. As shown below, the Fixed Fare will be in a green button and the offer will always show a destination.
You are not obliged to take a Fixed Fare if you don’t want to, but we’ve had great feedback from drivers who use them coming in, going home or to fill up an empty airport run.
Who pays for the waiting time on Fixed Fares?Who pays for the waiting time on Fixed Fares?
We do not pay for the wait time on jobs as it's the passenger's responsibility to pay it at the time.
If you’re asked to wait longer at the pick up on a fixed price job or make an additional stop there are a couple of things you should do.
First, agree with the passenger additional payment for the extra time (from the meter) before you start waiting and let them know you can settle the payment at the end of the journey.
You can ask for the payment to be made using Pay with FREE NOW (0% commission), cash or your credit card terminal.
Please wait until you get to the destination (e.g. airport), process the fixed price job as normal, and then process the extra payment. If you're taking waiting time payment using pay with FREE NOW, please make sure you process the extra payment after the Fixed Fare job, or you may risk scrubbing the Fixed Fare job by mistake.
Will FREE NOW cover my airport car park charges?Will FREE NOW cover my airport car park charges?
Yes, FREE NOW will cover the costs of short stay parking for 15-30 minutes.
Simply send us job feedback in the app with the amount you need to be paid for parking and we will take care of the rest.
Can a Fixed Fare be amended if a passenger changes their mind?Can a Fixed Fare be amended if a passenger changes their mind?
Fixed Fares cannot be amended in the app. To correct this, complete the job and send us job feedback in the app with how much was on the meter to the new destination. Our Driver Service team will amend the fare.
For example if a passenger books a Fixed Fare from Liverpool Street Station to Heathrow Airport T5 but then informs you that they want to be dropped off at Paddington, simply tell us the meter fare and inform the passenger that they will be refunded the difference.
The difference will only be refunded if its an in-app payment.
Do Fixed Fares apply to multiple pickup/drop offs?Do Fixed Fares apply to multiple pickup/drop offs?
No. Fixed Fare only applies from point A to B. If a passenger wants additional pickups or drop offs then they have to pay extra as Fixed Fare does not cover these.