EARN MORE WITH LOYALTY REWARDSEARN MORE WITH LOYALTY REWARDS
EARN MORE WITH LOYALTY REWARDS
Great service deserves recognition. FREENOW Loyalty rewards you with more work, higher visibility and greater earning potential.
WHAT’S FREENOW LOYALTY?WHAT’S FREENOW LOYALTY?
WHAT’S FREENOW LOYALTY?
The more trips you complete in a month, the higher your status for the next month. And with a higher status, you unlock better rewards.
Your points refresh at the start of each month.
Your points refresh at the start of each month.
There are 3 statuses There are 3 statuses
There are 3 statuses
Bronze, Silver, and Gold
Bronze, Silver, and Gold
You are here
You are here
Bronze
Bronze40 - 79 points in a week
Silver
Silver80 - 159 points in a week
Gold
Gold160+ points in a week
1/4
1/4
You are here
You are hereBronze
Bronze40 - 79 points in a week
Silver
Silver80 - 159 points in a weekGold
Gold160+ points in a week
1/4
1/4
WHAT ARE THE REWARDS?WHAT ARE THE REWARDS?
WHAT ARE THE REWARDS?
IT PAYS TO GO FOR GOLDIT PAYS TO GO FOR GOLD
IT PAYS TO GO FOR GOLD
Bigger & better offers = Bigger & better earnings.
Prebook jobs are worth 45% more per trip on average. And thanks to prebook preference, Gold drivers typically do 3x more of them compared to other drivers.
MORE ABOUT FREENOW LOYALTYMORE ABOUT FREENOW LOYALTY
MORE ABOUT FREENOW LOYALTY
Still have questions? No problem — we’ve got answers.
HOW TO TRACK YOUR STATUSHOW TO TRACK YOUR STATUS
HOW TO TRACK YOUR STATUS
Keeping track of your status is simple:
• Swipe up from the bottom of your home screen
• Or, tap the main menu (☰) and select FREENOW Loyalty
• Swipe up from the bottom of your home screen
• Or, tap the main menu (☰) and select FREENOW Loyalty
HOW DO I REACH A NEW STATUS?HOW DO I REACH A NEW STATUS?
HOW DO I REACH A NEW STATUS?
Once you’ve completed enough trips, you’ll immediately level up and enjoy the benefits of your new status for the rest of the month.
For example, if you hit Gold on 25th October, you’ll have Gold status until 30th November. At the start of each month, your points reset.
For example, if you hit Gold on 25th October, you’ll have Gold status until 30th November. At the start of each month, your points reset.
DO I NEED TO SIGN UP FOR FREENOW LOYALTY?DO I NEED TO SIGN UP FOR FREENOW LOYALTY?
DO I NEED TO SIGN UP FOR FREENOW LOYALTY?
No sign-up needed! As a driver, you’re already part of FREENOW Loyalty. Your trips are automatically tracked, and your status will update as soon as you’ve hit the required number of trips.
WHAT'S 'PREBOOK PREFERENCE'?WHAT'S 'PREBOOK PREFERENCE'?
WHAT'S 'PREBOOK PREFERENCE'?
Drivers with higher loyalty status get to choose from prebook job offers first — a major advantage, especially for jobs like airport trips. Prebook jobs can earn you up to 45% more than standard jobs.
WHAT IS GOLD BOOST?WHAT IS GOLD BOOST?
WHAT IS GOLD BOOST?
Gold Boost is your fast pass to stay in Gold status. Here’s how it works:
- Unlock Gold Boost: Keep your Gold status for 4 weeks straight to unlock the boost.
- Return to Gold: If you lose Gold, use the Gold Boost to get back to Gold immediately. You can use your Gold Boost whenever you like.
- Unlock Again: After using the Gold Boost, keep your Gold status for another 4 weeks to unlock it again.
WHAT IS CALL ME BACK?WHAT IS CALL ME BACK?
WHAT IS CALL ME BACK?
We value your time, which is why Gold drivers get exclusive access to the Call Me Back feature. This allows you to request a callback from our support team, saving you time and speeding up issue resolution.
How it works:
1. Open the app and go to the main menu (☰). Tap Help, then Help Centre.
2. Scroll down and select Need help with something else?
3. Choose any article, then tap Chat with us to open the Driver Help Bot. From here, you can chat or request a callback.
Our support team is available Monday to Friday, 9:00–17:00. Calls are usually made within 4 hours.
How it works:
1. Open the app and go to the main menu (☰). Tap Help, then Help Centre.
2. Scroll down and select Need help with something else?
3. Choose any article, then tap Chat with us to open the Driver Help Bot. From here, you can chat or request a callback.
Our support team is available Monday to Friday, 9:00–17:00. Calls are usually made within 4 hours.
DO CANCELLATIONS IMPACT MY STATUS?DO CANCELLATIONS IMPACT MY STATUS?
DO CANCELLATIONS IMPACT MY STATUS?
Don’t worry — cancellations (yours or a passenger’s) won’t affect your status.