Introducing Comfort Introducing Comfort
Introducing Comfort
Earn 20% more with Comfort
Earn 20% more with Comfort
Introducing Comfort, a new fleet that lets you earn 20% more per ride and lets passengers choose to travel in newer and more spacious vehicles with the best drivers, like you!
How to become a Comfort driver
We’d love to welcome more drivers to our Comfort class! If you hit all the below criteria then you’re eligible to join.
New car?
New car?If your car is under 8 years old and is listed in our accepted vehicle models then it qualifies for our Comfort class.High-rated driver
High-rated driverGot an average rating of 4.8 or more? Then you’ll be a great fit for Comfort.50+ trips
50+ tripsTo qualify for Comfort you need to have taken over 50 trips with FREE NOW.
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New car?
New car?If your car is under 8 years old and is listed in our accepted vehicle models then it qualifies for our Comfort class.High-rated driver
High-rated driverGot an average rating of 4.8 or more? Then you’ll be a great fit for Comfort.50+ trips
50+ tripsTo qualify for Comfort you need to have taken over 50 trips with FREE NOW.
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Top tips to improve your rating
Top tips to improve your rating
Frequently asked questions:
Frequently asked questions:
What is the criteria to be classified as Comfort?What is the criteria to be classified as Comfort?
What is the criteria to be classified as Comfort?
To be classified as 'Comfort' you must have done at least 50 trips on the FREE NOW platform, have a rating of 4.8 or above and your car must be under eligible make/model and year.
What are your accepted vehicle models for Comfort class?What are your accepted vehicle models for Comfort class?
What are your accepted vehicle models for Comfort class?
| Make | Model |
| Audi | e-tron, Q4 e-tron, A8, A6, A7, A4, A5, Q3, Q5, Q8 |
| BMW | i4, iX, iX3, i7, 3 Series, 4 Series, 5 Series, 6 Series, 7 Series, X1, X3, X4, X5, X6, X7 |
| Bentley | Flying Spur, Mulsanne |
| Chrysler | 300 |
| Ford | Mustang Mach-E, Kuga, Edge |
| Genesis | GV60, Accord, CR-V |
| Hyundai | IONIQ, Santa Fe, Kona, Tucson |
| Infiniti | Q30, Q50, Q70 |
| Jaguar | I-Pace, XJ, XE, XF, F-Pace, E-Pace |
| Kia | Niro, EV6, Sorento, Optima, Sportage |
| Land Rover | Discovery, Range Rover |
| Lexus | UX, ES, LS, CT, GS, IS, NX, RX |
| MG | ZS, 5, 6, HS, CX-5 |
| Mercedes-Benz | EQC, EQV, EQS, EQA, EQE, EQB, Vito, V Class, GL Class, S Class, E Class, B Class, C Class, CLA Class, CLS Class, GLA Class, GLC Class, GLE Class, ML Class, GLB Class |
| Mitsubishi | Lancer, Outlander |
| Nissan | Ariya, X-Trail, Qashqai |
| Opel | Insignia |
| Peugeot | 508, 3008, 5008 |
| Polestar | 2 |
| Porsche | Taycan, Cayenne, Macan |
| Renault | Grand Scenic, Espace, Fluence, Kadjar, Koleos |
| Rolls-Royce | Flying Spur, Ghost,Phantom, Wraith |
| Seat | Alhambra |
| Skoda | Enyaq, Kodiaq, Octavia, Superb |
| Subaru | Forester, Legacy |
| Tesla | Model S, 3, Model X, Model Y |
| Toyota | bZ4X, Alphard, Camry, Aurion, Crown, RAV 4 |
| Vauxhall | Grandland X, Insignia |
| Volkswagen | ID3, ID4, ID5, CC, Arteon, Passat, Touareg |
| Volvo | XC90, S60, S90, S40, S80, V50, V60, V90, XC60 |
What does Comfort class pricing look like?What does Comfort class pricing look like?
What does Comfort class pricing look like?
For Comfort class, we apply a premium of 20% to the classic 'Ride' fleet pricing.
I have a new car, a rating over 4.8 and just hit 50 trips, will I automatically become a Comfort driver?I have a new car, a rating over 4.8 and just hit 50 trips, will I automatically become a Comfort driver?
I have a new car, a rating over 4.8 and just hit 50 trips, will I automatically become a Comfort driver?
Yes. We will be adding new eligible drivers to the Comfort class on weekly basis.
I have a nice car but it doesn’t meet your criteria. Can I still join Comfort?I have a nice car but it doesn’t meet your criteria. Can I still join Comfort?
I have a nice car but it doesn’t meet your criteria. Can I still join Comfort?
We will be reviewing our Comfort make and model list on a regular basis. Keep an eye out for this page.
Will I be able to take both ‘Comfort’ and normal ‘Ride’ offers?Will I be able to take both ‘Comfort’ and normal ‘Ride’ offers?
Will I be able to take both ‘Comfort’ and normal ‘Ride’ offers?
Yes. You can still accept classic Rides at the normal rate, giving you more options to work with FREE NOW
What if my rating drops below the required criteria?What if my rating drops below the required criteria?
What if my rating drops below the required criteria?
You will no longer be able to take Comfort trips. However, once your rating improves to >4.8 , you will automatically be added to the Comfort class again.
How will I know if the offer is ‘Comfort’ or ‘Ride’?How will I know if the offer is ‘Comfort’ or ‘Ride’?
How will I know if the offer is ‘Comfort’ or ‘Ride’?
When you receive an offer, the offer card will show which fleet category it belongs to.
How do I improve my driver rating to be eligible for Comfort?How do I improve my driver rating to be eligible for Comfort?
How do I improve my driver rating to be eligible for Comfort?
Here are our top tips to create the perfect journey for your passengers and to get you those 5 stars!
- DON’T DELAY: Go straight to the passenger's pick up after accepting the trip
- CONTACT: Call the passenger if you think you'll be late
- ARRIVAL: Only press 'Arrived' once you're at the passenger's pick up point
- PASSENGER CHECK: Never start the trip until the passenger is in your vehicle and you've confirmed their name, destination and payment method
- SMOOTH RIDE: Drive safely and within the speed limits. Avoid harsh braking or sudden movements
- PHONE CALLS: Avoid making personal phone calls during the journey
- DROP OFF: Confirm the passenger drop off and ensure they exit the vehicle safely