Quantitative UX Researcher (m/f)

Free Now is seeking a User Experience Researcher to help us develop new features and services based on deep insights from our users’ behaviors and needs.

What's the opportunity?

You will work on FREE NOW’s high-profile applications, and with our drivers and operations teams in our European target markets. Your perspective is what it takes to build great services in an environment that values and understands good design.

At FREE NOW, formerly known as mytaxi, we are at a most exciting point in our history. We are part of one of the most dynamic spaces for innovation in the world today: shaping future mobility. You will work on challenging, rewarding problems. You will stretch, learn, grow, and have fun doing it.

If you are passionate about the craft and process of building world-class products, helping your peers to grow and learn, and solving real problems for our users, you’ll fit right in.

What’s the job?

• You will identify and prioritize research studies, design studies and develop hypotheses examining users’ behaviors, needs, and attitudes. Every study is different, so you’ll use a wide variety of qualitative and quantitative methods, and you will work with your research team in our offices in Berlin, Hamburg and Barcelona to create understanding. 
• Your responsibility is to identify the substance of what we observed, synthesize findings utilizing results from Usage Data and User Surveys, and communicate research results to different stakeholders to amplify their impact.
• We value learning highly, so expect to evangelize tools and best practices to empower product managers, designers and developers to conduct research, and mentor or coach other user researchers
• As a qualified candidate, you have an incredible attention to detail, and the drive to deliver. You can see the impact of each product change on the overall experience and help drive our design decisions based on this.
• You have experience testing mobile (native apps) and web, and you can understand what it takes to deliver a highly local product in European markets. 
• You are comfortable working closely with passionate designers, product owners, marketing managers and developers driven by a single goal, delivering the best experience to our users. You’re an excellent communicator and a flexible team player and only your curiosity to learn from other perspectives is greater than your drive to make sure our users’ needs are being met.

Your profile:

• 3+ years of experience in a research role.
• Broad experience of qualitative research methods.
• You are familiar with quantitative research methods, comfortable with surveys, metrics and A/B tests, and are able to synthesize quantitative data with qualitative user research.
• You are comfortable planning, scoping, conducting, analyzing and communicating research.
• Ability to think big and understand complex feature sets.
• You are a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English).
• Ability to thrive in a fast-paced, dynamic startup environment.
• You are confident to carry out research in both English and Spanish, proficiency in other languages (GER, PT, PL)  is a plus.

About FREE NOW:

FREE NOW was founded as mytaxi in June 2009 and was the world’s first taxi app that established a direct connection between a passenger and a taxi driver. In July 2019, mytaxi rebranded to FREE NOW as part of a global mobility brand family and set itself up as a multiservice mobility provider.

With 14 million passengers and more than 100,000 drivers, FREE NOW is one of the leading ride-hailing providers in Europe. Since February 2019, the service is part of the FREE NOW group, the ride-hailing joint venture of BMW and Daimler.

FREE NOW today works with more than 700 employees in 26 offices and is available in over 100 European cities. Eckart Diepenhorst is leading the operational business as CEO Europe of FREE NOW.

More information is available at: www.free-now.com

What can we offer you? 

• Intensive Fridays
• Gym membership
• Quarterly team-building activities (karting, bowling, laser tag, escape rooms, barbecues/calçotades…)
• Yearly off-site hacking weeks
• Hacking days and occasional trips to our HQ in Hamburg
• Weekly free buffet breakfasts in the office
• Health insurance with basic dental coverage
• 25 days annual leave plus your birthday off
• A monthly mobility allowance for free taxi rides
• The opportunity to use the latest technologies and implement your own ideas
• Flexible learning and development opportunities through internal and external workshops, events and conferences
• Free language lessons
• ...and all the usual start-up goodies like free fruit, unlimited drinks, after-work beers and many more!

We´re looking forward to your application.