We are looking to build a brand new team of highly motivated Customer Service Representatives in Lisbon, supporting our German market.
Do you mix well and love customer care? Are you an enthusiastic, energetic self-starter that is keen to learn with a passion for Customer Care? Then this is the role for you! As a Customer Service Representative you will be the first point of contact for all our customer segments.
These are your responsibilities:
- Finding individual solutions for our customers e.g. difficulties with the App, payment issues, lost items, receipts
- Moderation in difficult situations (especially between passenger and driver)
- Support in all matters of customer satisfaction
- Written correspondence in German and English
- Other related projects.
These are your qualifications:
- Practical work experience in the area of Customer Service
- Excellent written communication skills
- Good time management and organisational skills
- Technical understanding and fast learning capacities
- A warm approachable manner with strong interpersonal skills
- Self-motivated and strong desire for new challenges within a fast growing company
- Native in German and a high level in English
About FREE NOW:
FREE NOW was founded as mytaxi in June 2009 and was the world’s first taxi app that established a direct connection between a passenger and a taxi driver. In July 2019, mytaxi rebranded to FREE NOW as part of a global mobility brand family and set itself up as a multiservice mobility provider. With 14 million passengers and more than 100,000 drivers, FREE NOW is one of the leading ride-hailing providers in Europe. Since February 2019, the service is part of the FREE NOW group, the ride-hailing joint venture of BMW and Daimler. FREE NOW today works with more than 700 employees in 26 offices and is available in over 100 European cities. Eckart Diepenhorst is leading the operational business as CEO Europe of FREE NOW. More information is available at: www.free-now.com
What can we offer you?
Great learning and development opportunities through internal and external workshops
Excellent monetary benefits (health insurance, a monthly mobility allowance, meal voucher)
Have your birthday off!
...and all the usual start-up goodies!
