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Ready for your first trip, but not sure how to get started? We got you. Read on to learn how to ride a TIER eBike.
Click '2-wheels' on the app screen to find your TIER eBike on the map.
Choose one and unlock it with the app by sliding ‘Start the rental’. You can also scan a bicycle’s QR code.
If you rent an eBike with an additional manual lock — pull the lock out of the right side of the rear wheel, and place it in the holder on top of the rear wheel.
Make sure your brakes and lights are working. Check your tyres have enough air. Adjust the saddle with the handle below the seat if you need to. Hop on your bike and you’re good to go!
When ending your rental, you will be asked to take a photo of your parked eBike – this is required by state authorities and helps us know you’ve parked in the correct zone. It’s super easy to do, we’ll take you through each step after you tap ‘End rental’.
To end your trip, park the eBike within a designated area. Push the kickstand down.
For eBikes with an additional manual lock — put the lock through the hole on the right side of the back wheel.
Make sure you find the best spot for your eBike. Park responsibly, be a nice human and keep sidewalks, bike lanes and driveways clear.
Open the app and tap the ‘End rental’ button. Time to take it easy!
And in some areas special parking rules apply:
Mandatory Parking zones
In Rome, please only park in the designated spots. They are indicated in blue on the map and are mandatory in the city centre. We recommend finding a parking spot near your destination before you start a trip.
No parking zones
In some places around Rome, it’s forbidden to park (marked red on the map). You can’t end your TIER eBike rental in a red "no parking" zone.
And please always be a nice human - DO NOT block pavements, bike lanes or driveways.
