Redeeming conditions for FREENOW vouchers/voucher codes or campaigns (hereinafter “voucher”)

- redeemable in case of Pay by App trips in selected regions across Europe where the FREE NOW intermediation service is available -

 

Preliminary Remarks, Note

These redeeming conditions apply whenever, with reference to these redeeming conditions, vouchers are announced or issued to you (“you” also being the “User” in the meaning of these redemption terms). These redeeming conditions apply in conjunction with any special conditions for the respective promotion campaign or the respective occasion on which vouchers are issued. The specific conditions will be announced to you as part of the voucher announcement or issuance of the voucher and would particularly concern information on the specific voucher value, the service type, the validity period and certain conditions for the receipt of the voucher (e.g. issuance only to "first time pay by app" users, in the context of referral programs, goodwill vouchers, competitions, collectors’ campaigns).

Note: For the use of the FREE NOW -App including its "Pay by App" feature (hereinafter “the App”), the local operator’s terms and conditions for passengers apply in the version currently valid in your selected country. 

In the case of passenger transportation, neither the Issuer of the vouchers nor its affiliated operating companies in the participating countries are parties to the passenger transport contract between the passenger and the transportation company as the Issuer or its affiliates, respectively, only act as an intermediary of such contracts. 

In case of applicable tariff regulations, the Transport Operator will always receive the full fare according to the applicable tariff of the regional regulation.

1. Issuer 

The Issuer of the vouchers is  Free Now Ireland Limited (hereinafter referred to as "Issuer").

2. Content of the voucher, validity, regional scope

(1) Within the scope of these redeeming conditions, the Issuer gives each of the App users, who are eligible according to section 3. below, the opportunity to redeem the respective voucher for the Covered Service Type (i) only within the specified validity period  or in the context of the respective promotion campaign, (ii) exclusively in case of cashless payment by App and (iii) within the territorial scope defined in section 2.(3) below.

(2) The redemption is limited to the maximum amount of the stipulated voucher value. Even in the case of a voucher issued in the form of a percentage share in the costs of the ride, the voucher value may be limited to a maximum amount, the amount of which will be announced to you when the respective voucher is issued. If the costs incurred for a ride exceed the value of your respective voucher, the difference must be paid by you. The voucher will not cover the fees that FREE NOW may charge from time to time. 

(3) A voucher may also be limited to a maximum number of uses (hereinafter referred to as the “Redemption Limit”), previously decided by the Issuer. Once the Redemption Limit is reached, the voucher will be automatically deactivated. In case the User had deposited the voucher, but had not redeemed it before the Redemption Limit was reached, they will not be able to use the voucher. The User will receive a message informing them that the voucher redemption limit has been reached.
 

(4) The redemption is possible within the announced validity period and only in selected areas in which the FREE NOW intermediation service is available.

The vouchers under these redeeming conditions will be issued as an individual voucher code per each selected country. The individual voucher code is redeemable only in that designated country.

In the case of passenger transportation via taxi, a voucher may only be redeemed for a taxi ride that starts and ends in one of the cities within the Territorial Scope mentioned above, whereby the area of application of the taxi / taxi tariff regulations valid for the respective city must not be left during the taxi ride.

 

3. Eligibility

(1) If a voucher is issued for the first payment by App, it can only be redeemed in case where at the time of redeeming the voucher, the User has never paid for a ride using Pay by App. If on the first Pay by App trip, the User has not redeemed the voucher, the voucher expires, and the User will not be able to take advantage of the voucher for the first payment by App for any later Pay by App trip.  

(2) The redemption of any voucher issued under these redeeming conditions requires that the User has previously downloaded the App from the Appstore available on his smartphone (Android or iOS), installed it on his smartphone, has registered for free with the App by providing the information required for registration purposes (especially first and last name, Phone number, valid email address, secure password) and thereby accepting the terms and conditions for passengers applicable in the respective country. The User must then register an available payment method for Pay by App purposes depending on the country of use (e.g. credit or debit card, PayPal, Apple Pay, Google Pay). 

(3) Any natural person of the age of 18 or older is entitled to participate and redeem the voucher. Our business customers, our Business Account customers and their respective employees who have been given the authorization to use the App for the payment of business trips are not eligible to participate in the respective voucher promotion and may particularly not redeem the voucher upon paying a business trip via the App.

(4) The redemption is limited to the maximum amount of the stipulated voucher value. Even in case of a voucher issued in the form of a percentage share in the costs of the ride, the voucher value may be limited to a maximum amount, the amount of which will be announced to you when the respective voucher is issued. If the costs incurred for a ride exceed the value of your respective voucher, the difference must be paid by you. The voucher will not cover the fees that FREE NOW may charge from time to time (i.e. the Technology Fee). 

(5) Redemption is only permitted once within the stipulated validity period. A redemption past the validity period is excluded.

(6) The voucher and its respective voucher value expire once it has been used. Reusing your voucher is not possible. An expired voucher lapses without replacement. A cash payout of vouchers or of any voucher credit is excluded.

(7) The Issuer, or the affiliated operating company in the country where the voucher is redeemed, may in its absolute discretion block and/or delete the user’s account if it has reasonable grounds for suspecting that the User has used a Voucher in breach of these redeeming conditions, unlawfully, fraudulently or in bad faith. The Issuer, or the affiliated operating company in the country where the voucher is redeemed, will have the right to ask the User for reimbursement of any value or service that has been gained fraudulently.

4. Redemption

(1) As soon as you have registered as a User of the App and have activated the Pay by App feature (see above section 3 (2) for details), in order to redeem the voucher, you must deposit the voucher which will be announced to you in the form of a corresponding voucher code in the App. 

(2) If within the validity period and Territorial Scope of your voucher you (i) order a ride with the App, complete the tour and pay by App or (ii) in case of a so-called hop on tour using a taxi, in which case the taxi was not ordered with the App, you complete the tour and pay by App, no payment is required up to the voucher value shown on the voucher that you have previously deposited. If the bill exceeds the voucher value, the difference must be paid by you via the App.

(3) If you use a voucher in accordance with these redeeming conditions for passenger transportation via taxi, the gross transport fare will continue to be based on the valid taxi fare of the local taxi regulations applicable in the respective area of validity. The taxi operator will receive the full taxi fare (plus any tip you have chosen to give and plus applicable VAT). When using a valid voucher for passenger transportation via taxi, the Issuer will take over from your taxi bill the amount resulting from the value of the voucher.

(4) Vouchers cannot be combined with other offers, subsidies, vouchers or discounts. The vouchers have no cash value, are non-transferable and can only be redeemed once. The voucher can only be redeemed by entering the respective voucher code. There is no substitute for lost or stolen vouchers. The voucher cannot be sold, resold or redeemed for cash.

5. Miscellaneous 

(1) Should individual provisions of these redeeming conditions be or become invalid, the validity of the remaining conditions shall remain unaffected. The invalid provision shall be replaced by a provision that best approximates the intent of the invalid provision. 

(2) These redeeming conditions may be amended by the Issuer, provided that the present conditions contain gaps (additions) or where subsequent factual or legal disruptions arise that may materially impair or render impossible the purpose of the respective promotional campaign under these redeeming conditions.

(3) These redeeming conditions are subject to the laws of the Republic of Ireland. If you are a consumer and have a habitual residence in the EU, you additionally enjoy the protection afforded by mandatory provisions of the law of your country of residence.

 

Contact Issuer: 

Free Now Ireland Limited

7-12 Baggot Court, Dublin 2, D02 F891, Ireland

Commercial register: Ireland registration number  

Support: https://support.free-now.com/

www.free-now.com

© Free Now Ireland Limited

As of: 01/10/2022