The service levels set out in this Schedule are those referred to, and defined as, the “Service Levels” in the General Terms and Conditions for Shared Conduct of Passenger Transport (the “Agreement”) and, to confirm, which term means “the contractual service levels agreed between FREENOW and Drivers as applying to the functions and responsibilities of Drivers and FREENOW under the Cooperation Arrangement (including as part of the Transportation Services), as notified to Drivers by FREENOW via the FREENOW Driver application (the “Driver Application”) from time to time (which levels may be amended or updated at FREENOW’s discretion as the Party responsible for passenger quality of service), and which may further include the consequences in the event of a Driver not meeting those service levels”. As well as this, this Schedule sets out the potential bonus payments available to Drivers who meet the criteria applicable to bonuses, as may be offered by FREENOW and advised to them from time to time. It is explicitly agreed by both parties that the Driver is an independent contractor and not an employee of FREENOW and as such nothing in this Schedule shall be construed as giving rise to an employment relationship or any employment related contractual bonus.

Any defined terms used herein shall have the meaning given to them in the Agreement, unless otherwise indicated.

PART A – QoS Measures

Driver Cancellation Rate (DCR):

Driver Cancellation Rate (“DCR”) is calculated by dividing the number of trips cancelled by the Driver by the total number of trips accepted by the Driver and operates as follows:

• Threshold: The maximum acceptable DCR for a particular period of time shall be notified to the Driver by FREENOW via the Driver Application from time to time. The specific levels shall vary depending on demand, time of day, time of year or fleet type (and these levels may be amended or updated at FREENOW’s sole discretion). If the Driver wishes to confirm the maximum acceptable DCR then in effect, he/she should check the ‘stats’ section of the Driver App.

• Notification: Should the Driver's DCR increase above the then-applicable maximum acceptable DCR, FREENOW shall notify the Driver. This notification shall be communicated via email or through the Driver Application interface, notifying the Driver of the requirement to improve his/her DCR.

• Temporary Suspension: If the Driver cancels a further 5 trips without reducing their DCR below the maximum acceptable DCR, the Driver shall be temporarily suspended from receiving offers, or specific categories of offers, on the FREENOW Driver application for a suspension period. The suspension period will be communicated to the Driver via email or through the Driver Application interface, with the specific start and end dates of the suspension period clearly indicated.

Pre-book Cancellations:

The each pre-book job offer will stipulate the minimum service levels and time periods for cancellations of pre-booked trips and will specify the following:

• Online Presence Requirement: The time Driver must be online, with the FREENOW Driver Application open, stated as a number of minutes prior to the scheduled pick-up time for a pre-booked trip. Failure to comply with this requirement may result in the Driver's account being temporarily suspended.

• Approach Requirement: The time Driver must commence his/her approach to the pick-up location, specified as a number of minutes prior to the scheduled pick-up time. This ensures timely arrival and adherence to the pre-booking schedule.

• Cancellation Restriction: The time period during which the Driver is prohibited from cancelling a pre-booked trip specified as a number of minutes prior to the scheduled pick-up time or once they have started their approach. Violations of this restriction will be recorded and may result in restricting or limiting the Driver’s access to pre-book offers in the Driver Application.

• Temporary Suspension: Violation of any of these conditions set out in the pre-book offer will result in a temporary suspension from receiving pre-book offers on Driver Application for a suspension period. Repeated violation of these conditions may result in longer suspension periods. The suspension period will be communicated to the Driver via email or through the Driver Application interface, with the specific start and end dates of the suspension period clearly indicated.

Suspension of QoS Measures

FREENOW reserves the right to suspend some or all of the above Service Levels (or any other Service Levels as may be in effect from time to time and notified to Drivers) at its sole discretion for any period and including at short notice. Such suspension may occur due to a range of exceptional circumstances or external factors. FREENOW will make reasonable efforts to notify the Driver of any suspension of Service Levels, providing the reason for the suspension and the expected duration, via email or Driver Application notifications.

QoS Measures applicable to FREENOW

FREENOW will use commercially reasonable endeavours to maintain the availability of the FREENOW Platform for 99% of the time (excluding scheduled maintenance).

FREENOW will notify available Drivers of a Request within 1 minute of receiving a booking request via the platform from a Passenger.

FREENOW will use commercially reasonable endeavours to offer driver support through the Driver Help Centre in-app, which is available 24/7. FREENOW will provide a response to driver queries within 7 days of receipt.

FREENOW will also commit to providing support via the FREENOW Driver Centre and/or the FREENOW Driver Care Phone Line, open 5 days per week (excluding public holidays).

Subject to Section 10 of the Cooperation Agreement, FREENOW shall make any Revenue Share Entitlement due to the Relevant Operator within a period of seven (7) days following the delivery of an account statement to the Relevant Operator.

PART B – Bonus Payments

Offer Level Incentives (OLI):

Miscellaneous, independent onus payments (known as OLIs) are offered to Drivers from time to time under specific conditions, which are notified to the Driver at the time of accepting an offer. These payments are in addition to the standard taxi fare or any other payment under the Agreement. The specific amount of the OLI shall be displayed at the time of the offer. FREENOW shall provide detailed information about the incentive, including the reason for the incentive and the amount to be paid, via the Driver application interface. Examples of bonuses that may be offered to Drivers are as follows:

• Short Notice Pre-book: Accepting an urgent pre-booked trip that was not accepted in advance.

• Priority Trip: Completing a trip which is designated as a priority and notified to the Driver at the time of making the offer.

FREENOW is under no obligation to make any bonus payments available to Drivers. Any bonus payments offered are so offered at FREENOW’s sole and absolute discretion, and shall at times be strictly subject to the terms applicable to each such bonus payment (as notified to Drivers).

Quests:

Quests are set bonuses awarded for achieving predefined targets. These targets are

are notified to the Driver at the time of accepting an offer and the specific amount of the bonus shall be displayed at the time of the offer. An example of such a Quest are as follows:

• A Driver completes a certain number of trips between midnight and 4 am on weekend nights, resulting in an additional bonus payment.

FREENOW is under no obligation to set any Quests/make the accompanying bonus available to Drivers. Any bonus payments offered in return for achieving a Quest are so offered at FREENOW’s sole and absolute discretion, and shall at times be strictly subject to the terms applicable to each such Quest (as notified to Drivers).