Virtual Queue at Dublin Airport

Virtual Queue means that jobs from Dublin Airport will be allocated based on a queueing system which we hope will make your experience at the airport a lot fairer. 

 

What is Virtual Queue?

Virtual Queue is a queuing system that allows drivers to join a waiting list as soon as they enter Dublin Airport. The driver who joined first, will receive the first job offer and so on. 

NB: You will not receive instant hail jobs at the airport until you ‘Opt-In’ to Virtual Queue. The driver app will prompt you to do so when entering the airport.

 

How does it work?

Opting into Virtual Queue 

When you enter Dublin Airport you will see the following pop-up banner informing you that you are approaching the Virtual Queue area and must join to receive job offers from the airport. For more information on Virtual Queue, tap the banner.

  • You will then receive another message asking you to join the Virtual Queue. Before opting-in, you will be able to see how many drivers are currently waiting in the queue.
  • You will also have the option to ‘X’ out of the ‘Opt-In’ popup screen. If you decide to do this you will not receive any job offers from the airport so please hit join wait list to receive job offers.

Waiting in the Virtual Queue 

  • The Virtual Queue area is located in the proximity of Dublin Airport, once you exit the grounds of the airport you will be removed from the Virtual Queue. Please don’t make your way to Zone 18 until you have reached the top of the queue and have been allocated a job.

Picking up your passenger 

  • When you reach no.1 in the queue you will receive the next booking request. Please accept the booking and make your way to the pickup area at Zone 18.
  • If you decide to reject the job offer, you will be moved to the bottom of the queue and must start the process again.
  • Don’t worry, If the passenger cancels the job after you have accepted, you will remain at the top of the queue and will be offered the next job. NB: Stay close to Zone 18 for this as you won't be waiting long.

Leaving the Virtual Queue 

  • You can leave the Virtual Queue at any time by driving out of the Airport or by hitting ‘X’ on the ‘Position in the Queue’ screen. You will then see a pop-up message asking you ’’Are you sure you want to leave?’ to which you must confirm.
  • Once you have left the Virtual Queue you will lose your place in the queue and will not receive any job offers from the airport until you rejoin.