These Terms and Conditions apply to contractual relations between individuals who have registered with FREENOW to use the FREENOW mobile application (the “App”), pursuant to the Cooperation Arrangement and/or the Mobility Services offered by Mobility Partners (hereinafter referred to as “User” or “you”) and Free Now Ireland Limited, 7-12 Baggot Court, Dublin 2, D02 F891, Ireland, with registration no. 510447, (hereinafter also referred to as "FREENOW" or “we”) concerning the ‘AIRPORT PREBOOK PROMISE’, which is compensation, applied automatically in the form of a voucher, to future journeys for Users who experience a negative outcome/experience (in specific circumstances described further at section 1 below) when pre-booked/pre-arranged journeys to selected airports do not meet certain specific satisfaction criteria (hereinafter referred to as “AIRPORT PREBOOK PROMISE”).
The use of AIRPORT PREBOOK PROMISE is subject to these Terms and Conditions and also to the FREENOW General Terms and Conditions for Users (“GTCs”) and Privacy Policy, which are expressly incorporated herein. Defined terms used herein shall have the meaning given to them in the GTCs unless otherwise defined or indicated. If there is a conflict in the interpretation between these Terms and Conditions and the GTCs these Terms and Conditions shall take precedence.
FREENOW provides you with access to the App, through which you may obtain other services specified in these Terms and Conditions, including Transportation Services provided under the Cooperation Arrangements and Mobility Services (together “Services”). All benefits and discounts offered under AIRPORT PREBOOK PROMISE are offered on a "scenario" basis (i.e. are only available on pre-booked trips to select airports), and its application remains subject to the availability of the other services through the App (including, without limitation, Relevant Operators’/Mobility Partners’ availability to provide any Transportation Services (more specifically, their allocated functions and responsibilities as part of those Transportation Services)/Mobility Services, generally or at a particular time) and other factors which may affect the underlying services.
1. AIRPORT PREBOOK PROMISE
The AIRPORT PREBOOK PROMISE is a voucher which may be redeemed by a User against future journeys arranged using FREENOW Vouchers will only be provided in circumstances where a User pre-books a trip (to one of the designated Relevant Airports (as defined at section 2.3 below) through the App and one of the following events occurs in respect of that pre-booked trip:
No Relevant Operator found: If FREENOW is unable to find you a Relevant Operator before the requested pick-up time, we will automatically provide you with two (2) 25 (twenty-five) euro (€) vouchers;
Relevant Operator cancellation: If the assigned Relevant Operator cancels a trip after the scheduled pickup time, we will automatically provide you with 2 (two) 25 (twenty-five) euro (€) vouchers;
FREENOW cancellation: If FREENOW cancels the booking for technical reasons, we will automatically provide you with two (2) 25 (twenty-five) euro (€) vouchers;
Passenger cancellation: If you cancel the booking 5 (five) minutes or more after the requested pick-up time and the Relevant Operator has not yet arrived, we will automatically provide you with two (2) 25 (twenty-five) euro (€) vouchers; or
Late pick-up: For prebooked trips to Relevant Airports where the Relevant Operator picks you up more than 10 (ten) minutes later than the scheduled pick-up time, we will automatically provide you with one (1) 15 (fifteen) euro (€) voucher.
Upon the occurrence of any of the above events in respect of a pre-booked trip to a Relevant Airport, FREENOW will send you a notification to the email address associated with your account to notify you that a voucher has been automatically applied to your account.
The voucher value is limited to the amounts outlined in section 1, the amount of which will be notified to you when the respective voucher is issued. If the costs incurred for a ride exceeds the value of your respective voucher, the difference must be paid by you. The voucher will not cover the fees that FREENOW may charge from time to time.
2. Scope, Eligibility and Geographical limitation of AIRPORT PREBOOK PROMISE
2.1 Scope
Within the scope of these Terms and Conditions, FREENOW gives each User, who is eligible according to section 2.2 below, the opportunity to avail of AIRPORT PREBOOK PROMISE subject to the following conditions:
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The conditions set out in section 1 are met;
the User has an active FREENOW passenger account to avail of AIRPORT PREBOOK PROMISE;
the voucher must be used only on taxi rides and within the specified validity period, being one (1) month after the voucher issues; and
the voucher may be used only as part of cashless payment through the App.
2.2 Eligibility
AIRPORT PREBOOK PROMISE can only be redeemed on the App. Vouchers issued as part of AIRPORT PREBOOK PROMISE are not redeemable for cash and may not be transferred by the User, exchanged or resold.
The User who redeemed AIRPORT PREBOOK PROMISE will automatically benefit from the offer on the next trip booked to which the voucher applies and without the need to take any action (i.e. the discount will be automatically applied via the App). Vouchers are useable against trips that are billed per minute or trip distance in kilometers and may also be used against trips that are charged at a flat rate, for example per hour or per day.
The use of AIRPORT PREBOOK PROMISE may not be combined with other promotions, discounts, or offers unless such combination is expressly permitted.
The voucher does not affect or determine the price of the Cooperation Arrangement Services. The Relevant Operator co-operating with FREENOW in the provision of the Transportation Service/Mobility Partner providing the Mobility Services will receive their full entitlement under the Joint Cooperation Arrangement/Mobility Service arrangement, undiscounted (i.e. the cost of the voucher is borne by FREENOW only).
Any natural person of the age of 18 or older is entitled to participate and use the voucher.
Authorised Users of our Business Account Holders, who have been given the authorisation to use the App for the payment of business trips, are eligible to participate in AIRPORT PREBOOK PROMISE. Any voucher given by FREENOW as a result of AIRPORT PREBOOK PROMISE will be applied against the Authorised Users personal trips booked through the App.
Business Account Holders undertake to procure that the Authorised Users will comply with these Terms and Conditions at all times.
The personal data of the User processed as part of the use of AIRPORT PREBOOK PROMISE shall be governed by our Privacy Policy, available here: https://www.free-now.com/ie/passenger-privacy-policy/.
2.3 Geographical limitation
2.3.1 AIRPORT PREBOOK PROMISE will only apply in relation to pre-booked trips to:
Dublin Airport;
Cork International Airport;
Ireland West Airport, Knock, Co. Mayo; and
Shannon Airport, Co Clare,
(“Relevant Airports”).
2.3.2 AIRPORT PREBOOK PROMISE will only apply where the User has selected one of the Relevant Airports from the list of airports under the ‘airports’ tab under the dropoff box (denoted by an aeroplane symbol). Destinations typed into the dropoff box will not qualify for AIRPORT PREBOOK PROMISE.
3. Changes to AIRPORT PREBOOK PROMISE, Changes to these Terms and Conditions
FREENOW reserves the right to change the terms of AIRPORT PREBOOK PROMISE (or any specific offer under it) at any time at its sole discretion, in particular to adjust the nominal value of the voucher, or to no longer offer AIRPORT PREBOOK PROMISE. FREENOW reserves the right to modify these Terms and Conditions at any time, with any such modification applying to any vouchers issued as a result of the application of AIRPORT PREBOOK PROMISE after the date the modified Terms and Conditions are issued via the App. FREENOW will inform the User in a timely manner regarding any such modifications.
4. Applicable Law, Forum
These Terms and Conditions shall be governed by and construed in accordance with Irish law. The Irish courts shall have exclusive jurisdiction to hear, determine and settle any dispute arising out of or in connection with these Terms and Conditions and the parties submit to the jurisdiction of the Irish courts for that purpose.
5. Information Regarding Online Dispute Resolution
The EU Commission has created an internet platform for online dispute resolution (so called “ODR-Platform”). The ODR-Platform serves as a point of first contact for out-of-court dispute resolution vis-à-vis contractual obligations arising out of online purchase and sale agreements or online service agreements. You can access the ODR-Platform via the following link: ec.europa.eu/consumers/odr.
FREENOW is not obligated to participate in any alternative dispute resolution scheme. Other processes are also available to you in Ireland. In order to contact FREENOW regarding any consumer law-related complaints, please email dublin@free-now.com.
Valid from 1 September 2024
