Ride and Drive Safety

SAFETY FOR ALL

Safety matters. We're here to make sure our riders and drivers have a great experience, and get the best support every step of the way.

Rider?

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Driver?

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SAFETY TIPS FOR RIDERS

TAXI LIVE LOCATION
Share your live location using the app. Your friends & family can see where you are, follow your journey and know when you arrive.
ALL TRIP INFO IN THE APP
You can see your driver’s name, picture, car, etc. in the app before your driver arrives.
Always check the plate number before jumping in a taxi or Ride!
YOUR DRIVER IS A MESSAGE AWAY
Need to ask for help or confirm the pickup time? Use the in-app chat to contact your driver.
HELMETS ON, WORRIES GONE
If you’re riding an eBike, always remember to wear a helmet!
GROUP SIZE MATTERS
- eBikes: one person per vehicle
- taxis: groups welcome!
PARKING DONE RIGHT
Check the map before heading out on 2 wheels to find parking at your destination. Follow parking rules & don’t block the streets or pavement!
DON’T DRINK AND DRIVE
If you’ve had a drink, book a taxi.
RIDE SMART, DRESS THE PART
Make sure to dress appropriately for the weather and temperature.
And always remember to take it slow & stay safe!

TAXI LIVE LOCATION
Share your live location using the app. Your friends & family can see where you are, follow your journey and know when you arrive.
ALL TRIP INFO IN THE APP
You can see your driver’s name, picture, car, etc. in the app before your driver arrives.
Always check the plate number before jumping in a taxi or Ride!
YOUR DRIVER IS A MESSAGE AWAY
Need to ask for help or confirm the pickup time? Use the in-app chat to contact your driver.
HELMETS ON, WORRIES GONE
If you’re riding an eBike, always remember to wear a helmet!
GROUP SIZE MATTERS
- eBikes: one person per vehicle
- taxis: groups welcome!
PARKING DONE RIGHT
Check the map before heading out on 2 wheels to find parking at your destination. Follow parking rules & don’t block the streets or pavement!
DON’T DRINK AND DRIVE
If you’ve had a drink, book a taxi.
RIDE SMART, DRESS THE PART
Make sure to dress appropriately for the weather and temperature.
And always remember to take it slow & stay safe!

SAFETY TIPS FOR DRIVERS

ALWAYS ON OUR RADAR
We track all trips, so we know where you are in case of an emergency.
YOUR JOBS, YOUR RULES
You can always reject a trip or end it early if you don’t feel safe!
SUPPORT YOU CAN COUNT ON
We’re here to help whenever you need. Just head to the driver menu and choose ‘Help’.
YOUR NUMBER STAYS PRIVATE
We never give your phone number to anyone. When you call a passenger, they’ll see a fake number that doesn’t work outside the app.
KEEP PASSENGERS IN THE LOOP
Stuck in traffic? Closed street? Call or message your passenger in the app to let them know!
RATE PASSENGERS
Rate your passengers at the end of every trip and flag any disruptive behaviour.
BLOCK UNWANTED PASSENGERS
If you’ve had a bad experience, you can block passengers so they can’t book trips with you again.

ALWAYS ON OUR RADAR
We track all trips, so we know where you are in case of an emergency.
YOUR JOBS, YOUR RULES
You can always reject a trip or end it early if you don’t feel safe!
SUPPORT YOU CAN COUNT ON
We’re here to help whenever you need. Just head to the driver menu and choose ‘Help’.
YOUR NUMBER STAYS PRIVATE
We never give your phone number to anyone. When you call a passenger, they’ll see a fake number that doesn’t work outside the app.
KEEP PASSENGERS IN THE LOOP
Stuck in traffic? Closed street? Call or message your passenger in the app to let them know!
RATE PASSENGERS
Rate your passengers at the end of every trip and flag any disruptive behaviour.
BLOCK UNWANTED PASSENGERS
If you’ve had a bad experience, you can block passengers so they can’t book trips with you again.

LEFT SOMETHING IN A TAXI?

If you took a trip recently and lost an item, you can report it in a few steps.
We’ll get in contact with the driver and keep you updated. Tap below to report it now and we’ll take care of the rest.

Report a lost item

For more questions, head to the Help Centre.

EXPLORE DIFFERENT WAYS TO TRAVEL

TAXI

Sit back and relax in a taxi. FREENOW drivers are experienced and know the city inside out. So you can get to your destination ASAP.
The best option if the weather is bad, or you need to get to your destination ASAP.

Book a ride

Learn more

eBIKE

Riding on 2-wheels is a fun and quick way to travel short distances. They’re electric and easy to park and ride.
If you are in Thessaloniki, book an eBike to go to work, pop to the shops or cover short distances.

Book an eBIKE

Learn more

CAR RENTAL

Rent a car in any city we’re in. Perfect for longer trips at home or abroad.
The best thing? Whether you rent it for the day, week or month, it’s yours the entire time.

Rent a car

Learn more

SAFETY FOR ALL

Rider?

Driver?

SAFETY TIPS FOR RIDERS

TAXI LIVE LOCATION

ALL TRIP INFO IN THE APP

YOUR DRIVER IS A MESSAGE AWAY

HELMETS ON, WORRIES GONE

GROUP SIZE MATTERS

PARKING DONE RIGHT

DON’T DRINK AND DRIVE

RIDE SMART, DRESS THE PART

TAXI LIVE LOCATION

ALL TRIP INFO IN THE APP

YOUR DRIVER IS A MESSAGE AWAY

HELMETS ON, WORRIES GONE

GROUP SIZE MATTERS

PARKING DONE RIGHT

DON’T DRINK AND DRIVE

RIDE SMART, DRESS THE PART

SAFETY TIPS FOR DRIVERS

ALWAYS ON OUR RADAR

YOUR JOBS, YOUR RULES

SUPPORT YOU CAN COUNT ON

YOUR NUMBER STAYS PRIVATE

KEEP PASSENGERS IN THE LOOP

RATE PASSENGERS

BLOCK UNWANTED PASSENGERS

ALWAYS ON OUR RADAR

YOUR JOBS, YOUR RULES

SUPPORT YOU CAN COUNT ON

YOUR NUMBER STAYS PRIVATE

KEEP PASSENGERS IN THE LOOP

RATE PASSENGERS

BLOCK UNWANTED PASSENGERS

LEFT SOMETHING IN A TAXI?

EXPLORE DIFFERENT WAYS TO TRAVEL

TAXI

eBIKE

CAR RENTAL

Need Help?