SEGURIDAD PARA TODOS

La seguridad importa. Nuestra misión es hacer que nuestros pasajeros y taxistas tengan una buena experiencia y dispongan de la mejor asistencia en todo momento.
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CONSEJOS DE SEGURIDAD PARA PASAJEROS

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    TAXI LIVE LOCATION

    Share your live location using the app. Your friends & family can see where you are, follow your journey and know when you arrive.
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    ALL TRIP INFO IN THE APP

    You can see your taxi driver’s name, picture, car, etc. in the app before your taxi driver arrives.
    Always check the plate number before jumping in a taxi!
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    YOUR DRIVER IS A MESSAGE AWAY

    Need to ask for help or confirm the pickup time? Use the in-app chat to contact your taxi driver.
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    HELMETS ON, WORRIES GONE

    If you’re riding an eScooter, eBike or eMoped, always remember to wear a helmet!
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    GROUP SIZE MATTERS

    - eBikes & eScooters: one person per vehicle

    - eMopeds: up to two

    - Shared cars and taxis: groups welcome!
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    PARKING DONE RIGHT

    Check the map before renting a car or heading out on 2-wheels to find parking at your destination.
    Follow parking rules & don’t block the streets or pavement!
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    DON’T DRINK AND DRIVE

    If you’ve had a drink, book a taxi.
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    RIDE SMART, DRESS THE PART

    Make sure to dress appropriately for the weather and temperature.
    And always remember to take it slow & stay safe!

SAFETY TIPS FOR TAXI DRIVERS

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    SIEMPRE A NUESTRO ALCANCE

    Controlamos todos los trayectos, por lo que sabemos si tienes alguna emergencia.
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    TU TRABAJO, TUS REGLAS

    Siempre puedes rechazar un trayecto o finalizarlo antes de tiempo si no te sientes seguro/a.
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    ASISTENCIA CON LA QUE CUENTAS

    Estamos aquí para ayudarte cuando lo necesites. Entra en el menú para taxistas y pulsa 'Ayuda'.
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    TU NÚMERO ES PRIVADO

    Nunca le damos a nadie tu número de teléfono. Cuando llames a un pasajero, verá un número ficticio que no funciona fuera de la app.
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    MANTÉN A LOS PASAJEROS INFORMADOS

    ¿Te ha pillado un atasco? ¿Hay una calle cortada? Llama o envía un mensaje a tu pasajero a través de la app para informarle.
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    PUNTÚA A LOS PASAJEROS

    Puntúa a tus pasajeros al finalizar el trayecto y notifica cualquier comportamiento inapropiado que hayan podido tener.
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    BLOQUEA A PASAJEROS NO DESEADOS

    Si has tenido una mala experiencia, puedes bloquear a los pasajeros para que no puedan volver a reservar trayectos contigo.

LEFT SOMETHING IN A TAXI?

If you took a trip recently and lost an item, you can report it in a few steps.
We’ll get in contact with the driver and keep you updated. Tap below to report it now and we’ll take care of the rest.
Report a lost item
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FOR MORE QUESTIONS, HEAD TO THE HELP CENTER.

EXPLORE DIFFERENT WAYS TO TRAVEL

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TAXI

Sit back and relax in a taxi. Taxi drivers that work with the FREENOW app are experienced and know the city inside out. So you can get to your destination ASAP.
The best option if the weather is bad, or you need to get to your destination ASAP.
Book a trip
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2-WHEELS

Riding on 2-wheels is a fun and quick way to travel short distances. They’re electric and easy to park and ride.
We call 2-wheels eBikes, eMopeds and eScooters (click ‘Learn more’ to see what’s available in your city).
Book 2-wheels
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CARSHARING

Get a comfy car with no commitment, and only pay for the time you use.
Perfect for the city or short getaways. Lots of space for groups of people, luggage, or even small furniture.
Book a car
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