Voltio by Mutua with FREENOWVoltio by Mutua with FREENOW
Add your driving licenceAdd your driving licence
Before you take the wheel, you need to add your driving licence and your ID. Validate them by following the instructions on the screen before your first trip. It’s easy and only takes a few minutes. Plus, you’ll only need to do it once.
If you’ve already validated your driving licence, and you meet the age requirements, you’re good to go!
Find and unlockFind and unlock
Once you slide, you’ve got 20 minutes to start your rental. That means it’s easy for you to cancel if you change your mind during that time. Don’t forget, though — after 20 minutes, your reservation will expire.
Make sure the car has enough battery before renting it. You won’t be able to recharge it if it runs out.
Getting road-readyGetting road-ready
Once you’ve unlocked your car, here’s what you need to check before hitting the open road:
Check if your car has any marks or damages – this is super unlikely, but if it happens, slide the renting details card up from the bottom of your screen and contact the Voltio team via the “Help” button.
Adjust the seat and mirrors to your liking, and get comfy.
Safety is keySafety is key
Please obey the local traffic and parking laws.
Never drink and drive. If you need to get home after a drink or two, head to the ‘Taxi & Ride’ tab and get a taxi or Ride instead.
In case of an emergency, slide the renting details card up and contact the Voltio team via the “Help” button at the bottom of the screen.
Make a stopMake a stop
Want to make a stop for some shopping, a coffee break or simply enjoy the surroundings during your rental? No problem! Turn off the engine, close all the windows and doors, leave the car and lock it. Now simply tap 'Park' in the app.
The rental will continue, and the car won’t be available to other users. You can take your time — while in park mode, you’ll be charged a reduced rate!
Ending your rentalEnding your rental
To end your trip, park the car inside the business area marked on the map in the designated parking zone. Local authorities may charge you a fine if you don’t follow these parking rules, so keep an eye out for signs and notices.
Make sure you have an internet connection to end your rental - Voltio cars should not be parked in underground garages or car parks.
Turn off the engine and check if you’ve taken all your valuables from the car. Close all the windows, boot and doors. If there’s a key, leave it in the glove compartment. Open the app and tap the ‘End rental’ button.
You will see your cost split automatically on the app screen, and we’ll send it to you later via email.
We hope you enjoy your ride and see you soon!
