Operations Executive and Office Manager

London

Location: Southwark SE1 0BS, London

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

We are looking for a hybrid Office Manager & Driver Operations Executive for our London office. This role offers a variety of responsibilities across Driver operations, assisting in building and maintaining relationships with drivers through in-centre support, onboarding and ongoing engagement As well as ensuring the management of our London office is sustained on a daily basis . We strive to provide drivers and our employees with a fantastic experience, enabling them to in turn provide a superior service to passengers.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate developers who strive for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

Being the first point of contact for drivers who arrive at our driver centre
Delivering excellent and personalised support to new and existing drivers across a range of channels as and when needed (including inbound and outbound calls)
Processing the onboarding of new drivers in accordance with strict regulatory criteria, ensuring accuracy and an excellent level of face to face service
Enabling successful performance through driver engagement campaigns including improving our share of OCA vehicles, activating onboarded drivers, and improving the performance of existing drivers.
You will be dealing with external stakeholders to ensure the success of some of our projects such as our PHV subsidy and our Onsi platform benefits (to name a few)
You will be asked to support a wide range of additional projects including the deployment of driver app improvement & bug reporting and testing, competitor research & market share analysis.
You will be the representative for the London office globally
You will deal with Landlords, councils and all stakeholders internal and external) associated with our office
You will work closely with the central IT team to onboard and offboard employees based in London
You will make arrangements for groceries, cleaning and any additional services required for the maintenance of the London office

Our Tools: GSuite | Microsoft Office

Working hours: 9am - 5:30pm, Monday - Friday

Location: Southwark, London atleast 3 days a week onsite

TO BE SUCCESSFUL IN THIS ROLE:

You thrive in a fast paced, constantly changing working environment
Experience in an operational, office management or customer facing role
You have an eye for detail and a focus on quality in everything you do
You are personable, confident and are able to deal with an array of different characters and tailor your communication accordingly
You are a proactive self-starter who holds themselves and others accountable in reaching goals
You have an excellent level of written and verbal communication skills
Experience using G Suite applications (Google Slides, Google Sheets, etc.)

BENEFITS & PERKS IN A NUTSHELL:

Flexible working arrangements	LinkedIn Learning
Sabbatical & special leave policies	WeRoad partnership
Birthday, 24th + 31st December off	Short term EU work policy
Mobility Credit	Health Insurance
Employee assistance program

Plus more local benefits depending on your work location!

*in one of the 10 countries where we have a legal entity: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland & Greece

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.