Location: Hamburg, Munich or Berlin
As a Customer Success Manager at FREENOW for Business, you are the primary point of contact for our business customers. You are responsible for their success and our growth. Together with the team, you develop strategies and initiatives to enhance our product for our customers and help them use it as efficiently and successfully as possible. You shape the entire customer journey—from activation to ongoing account management—while being supported by an international team that brings engagement, passion, and ideas to the table.
<h2><strong>YOUR DAILY ADVENTURES WILL INCLUDE:</strong></h2>YOUR DAILY ADVENTURES WILL INCLUDE:
YOUR DAILY ADVENTURES WILL INCLUDE:
- You manage and advise Mid Market customers in Germany, building strong and long-term relationships.
- You continuously provide valuable insights and performance data to support your customers.
- Your analytical mindset helps you derive actionable insights from data.
- You collaborate closely with internal and external stakeholders and take full responsibility for the German market.
Our Tech Tools/Core Competences: Tableau | Metabase | Excel | Jira
<h2><strong>TO BE SUCCESSFUL IN THIS ROLE:</strong></h2>TO BE SUCCESSFUL IN THIS ROLE:
TO BE SUCCESSFUL IN THIS ROLE:
- 1–2 years of professional experience
- Strong strategic and analytical thinking
- Sales understanding and customer orientation
- Excellent German and English skills (written and spoken)
BENEFITS & PERKS IN A NUTSHELL:BENEFITS & PERKS IN A NUTSHELL:
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Plus more local benefits depending on your work location! |
<h2><strong>DIVERSITY, EQUITY & INCLUSION:</strong></h2>DIVERSITY, EQUITY & INCLUSION:
DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
